iClone Crashes when Alembic file is imported

Votes
3

Product:
iClone 7

Version:
7.93

Status:
Not Reproducible

Issue 8332

iClone Crashes when Alembic file is imported

1. Generate an Alembic file using Clo3D
2. Open iClone7
3. Import the Alembic file

Actual Result
iClone Crashes

OS: Windows 10

2
1223

Bug

Submitted bylucero.penarrieta 2022/01/22 06:47:17

COMMENTS (2)

Feedback Tracker Admin 2022/02/22 01:00:34

Hi lucero.penarrieta,

Can you your abc file to us?

Molly
Reallusion

Feedback Tracker Admin 2022/02/08 07:41:53

Hi lucero.penarrieta,

Did you download your alembic file from "Marvelous Designer"?If Yes,I'm very sorry that there is a defect.You can import your alembic file to blender and export again.If no,please provide your project file to help us identify the problem.If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion