iClone 7 crashes when selecting certain items from Scene Window

Votes
0

Product:
iClone 7

Version:
7.4

Status:
Released in 7.5

Issue 5612

iClone 7 crashes when selecting certain items from Scene Window

I'm working on an iClone scene for a client. Today when I opened the project and selected one of the avatars, iClone crashed. Also when I selected one of the props, iClone crashed. In both situations iClone disappears without an error message.

I have been working on this project for months and this was supposed to be the final week before delivering it to the client.

I would like to upload the project so that you could see what is happening.

OS: Windows 10

7
3871

Bug

Submitted byjasonjbrown 2019/01/20 09:14:31

1 2

COMMENTS (7)

virtuali 2019/02/23 00:03:22

I have a very similar problem with a project of mine. IClone 7.41 crashes as soon as I select my Avatar. Find attached the dump files, and a download link to the project file in the small text file.

Feedback Tracker Admin 2019/07/16 09:19:06

Hi virtuali,

We had provided a download link before.

Please download the AP with the link below, open Bin64 folder,double-click iClone.exe.
https://drive.google.com/open?id=1Dvi0bDkX3IISZi7zupq23gjtnEDtSTb-

Molly
Reallusion

virtuali 2019/07/16 06:21:29

Hi Molly,

which version you are referring to ? I'm using the latest 7.41 available, and I can't see any new files attached here to download.

Feedback Tracker Admin 2019/07/10 01:22:13

Hi virtuali,

Did iClone still crash with the version which I provided?

Molly
Reallusion

virtuali 2019/07/06 15:48:40

It has now 5 months after I submitted the crash dump files as requested,  and 2 months after I last bumped it. Right now, I still unable to open that file without getting a crash.

Feedback Tracker Admin 2019/05/03 07:45:59

Private Comment

Feedback Tracker Admin 2019/05/03 01:19:04

Hi virtuali,

I have passed it to the development team.

Molly
Reallusion

virtuali 2019/04/30 11:47:15

Any news about this ? I had a work to complete, and I cannot work on that file anymore.

Feedback Tracker Admin 2019/02/23 03:24:33

Hi virtuali,

I have got your file, we will check this issue.
Thanks for your help.

Reallusion

Feedback Tracker Admin 2019/02/20 10:18:24

Hi jasonjbrown,

I'm very sorry. 2/2- 2/10 is New Year holdays. 
Reallusion

jasonjbrown 2019/02/19 13:39:26

Sorry.  I waited nearly two weeks (Jan 29 until your response Feb 12) and it was too late to solve the problem for my client.

Feedback Tracker Admin 2019/02/19 01:40:59

Hi jasonjbrown,

Can you provide crash dump file to us?

Reallusion

Feedback Tracker Admin 2019/02/12 08:15:13

Hi jasonjbrown,

We can't reproduce this issue. Please provide crash dump file to us.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Reallusion

1 2