iClone 7 crashes on startup - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.41

Status:
Assigned

Issue 5732

iClone 7 crashes on startup

Hi, I've downloaded the full Reallusion suite for a trial but iClone 7 crashes on start up. Details below. I have a NVIDIA GTX 570.

Problem signature:
Problem Event Name: APPCRASH
Application Name: iClone.exe
Application Version: 7.41.2525.1
Application Timestamp: 5c4aaa0d
Fault Module Name: nvwgf2umx.dll
Fault Module Version: 22.21.13.8233
Fault Module Timestamp: 591d2b1d
Exception Code: c0000005
Exception Offset: 0000000000b3f960
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: d7c1
Additional Information 2: d7c1a8901639faee036ba5c3174bd11c
Additional Information 3: c01a
Additional Information 4: c01a330ce9829e21347630e19540c868

OS: Windows 7

3
1562

Bug

Submitted bymartinharris79 2019/02/13 10:58:29

COMMENTS (3)

Feedback Tracker Admin 2019/02/18 01:10:11

Hi martinharris79,

I have got your file, we will check this issue.
Thanks for your help.

Reallusion

martinharris79 2019/02/16 07:33:55

Private Comment

Feedback Tracker Admin 2019/02/14 02:51:59

Thank you for your feedback.

Please provide your system information file and iClone 7 startup log file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log.
https://goo.gl/YgVYhF

Your help is highly appreciated.

Reallusion