Votes
0
Product:
iClone 7
Version:
7.41
Status:
Assigned
Issue 5732
iClone 7 crashes on startup
Hi, I've downloaded the full Reallusion suite for a trial but iClone 7 crashes on start up. Details below. I have a NVIDIA GTX 570.

Problem signature:
Problem Event Name: APPCRASH
Application Name: iClone.exe
Application Version: 7.41.2525.1
Application Timestamp: 5c4aaa0d
Fault Module Name: nvwgf2umx.dll
Fault Module Version: 22.21.13.8233
Fault Module Timestamp: 591d2b1d
Exception Code: c0000005
Exception Offset: 0000000000b3f960
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: d7c1
Additional Information 2: d7c1a8901639faee036ba5c3174bd11c
Additional Information 3: c01a
Additional Information 4: c01a330ce9829e21347630e19540c868
OS: Windows 7
  •  3
  •  1604
Bug
Submitted bymartinharris79 Feb 13, 2019
1
COMMENTS (3)
Feedback Tracker Admin Feb 18, 2019 
Hi martinharris79,

I have got your file, we will check this issue.
Thanks for your help.

Reallusion
martinharris79 Feb 16, 2019
Private Comment
Feedback Tracker Admin Feb 14, 2019 
Thank you for your feedback.

Please provide your system information file and iClone 7 startup log file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log.
https://goo.gl/YgVYhF

Your help is highly appreciated.

Reallusion
1