iClone 7 crashes instantly when I try to connect my Perception Neuron suit via the plugin

Votes
0

Product:
iClone 7

Version:
7.0

Status:
Released in 7.01

Issue 3386

iClone 7 crashes instantly when I try to connect my Perception Neuron suit via the plugin

I have up-to-date copies of iClone 7 (7.0.619) and the Perception Neuron Plug-in. I ran Axis Neuron (current version, 3.6.32), setup my suit, then loaded iClone 7 and ran the Perception Neuron Plug-in. As soon as I click "connect" iClone 7 crashes to desktop without warning.

I've tried:
1. reinstalling iClone 7
2. reinstalling the Perception Neuron Plug-in.
Nothing has fixed it.

If I run the plugin and click "connect" when the suit isn't connected, I get a pop-up message saying "Connection to the Axis Neuron server failed."

This is holding up production of a game with some funding deadlines looming on 6 July 2017, so a swift response would be appreciated.

OS: Windows 10

Attachment:

5
2028

Bug Motion LIVE

Submitted bymodernstoryteller 2017/06/29 07:33:21

COMMENTS (5)

Feedback Tracker Admin 2017/07/03 09:47:36

Hi, modernstoryteller,

Glad to hear that, thank you for helping us to test this issue and let us know the result.

Best regards,
Reallusion

modernstoryteller 2017/07/03 07:24:49

Hi there 

I did a quick test (without setting up the entire suit, which takes a while) and this file seems to have resolved the problem. Thanks for your quick response! :-)

Feedback Tracker Admin 2017/07/03 06:12:47

Hi, modernstoryteller,

Please download the ICNoitomMocap.dll with the link below, and put it in \Bin64\Plugin\ folder under iClone 7 installed folder
https://drive.google.com/open?id=0B2qzWIH-JBauT2tvN0Y3N2ZXRjA

Please let us know if the issue have fixed?

Reallusion

modernstoryteller 2017/06/29 23:13:04

Thanks for your quick response.

I've followed your instructions, and the link to the crash dump is here: 
https://drive.google.com/file/d/0B00rLcSzNanwTDNULUxrR2I4Tlk/view?usp=sharing

I should note that previously I had iClone 6 on the same PC, and the Perception Neuron Plug-in worked perfectly.

Feedback Tracker Admin 2017/06/29 11:51:44

Thank you for your feedback.

Please provide iClone crash dump file for further checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the download link in your next comment.

Reallusion