Votes
0
Product:
iClone 7
Version:
7.72
Status:
Not Reproducible
Issue 7042
iClone 7 can't load character via iAvatar or Stream, Crashes
I am using the trial version of iClone 7 and Character Creator 3 to evaluate this product for use in a project.
I attempt to send iClone 7 the default avatar created in Character Creator 3 by either export to iClone 7 or saving as a .iAvatar file.
However, either attempt causes iClone 7 to start loading the data and then crash somewhere past 25% completion when it attempts to convert data according to the loading bar. I attemped to update iClone 7 through the hub but it says I'm using the latest version (7.72 | English | Trial)

While the window closes, iClone7 still appears in my task manager as iClone 7 AP.

Any attempts to send the file again from character creator will fail unless I manually kill the task in task manager.
I try again, but the same issue occurs.

I read that drivers were an issue in the past. I have tried both the latest NVIDIA studio drivers as well as the game ready drivers and performed clean installation. The problem still occurs even after a full computer shutdown and restart.

I am using a GeForce RTX 2080 for driving my displays and applications. I also happen to have a Titan XP for other applications that can utilize the extra GPU for computation work but it is not connected to any displays or used by the system directly.

Currently I have the Studio Drivers of version 451.77 installed, but I have also tried Game Ready 451.67 as well as the previous studio driver release.

I am running windows 10 pro 10.0.18362, with 64 gigs RAM on two 4K monitors.
Other applications such as Maya, Blender, Unity, Substance Painter / Designer appear to work with no issue.

Any help would be appreciated so I can determine if these products suite our development pipeline.
OS: Windows 10
  •  2
  •  2429
Bug
Submitted byglecakes Jul 21, 2020
1
COMMENTS (2)
Feedback Tracker Admin Jul 31, 2020 
Hi glecakes,

Can you provide your system information file and crash dump file to us?

Molly
Reallusion
Feedback Tracker Admin Jul 24, 2020 
Thank you for your feedback.

Please provide your system information file and crash dump file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

System information:
Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Crash dump:
Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/vxFKB5


Your help is highly appreciated.

Molly
Reallusion
1