Issue 6197
iClone 7 and Character Creator crashes on splash screen startup
I recently updated Windows 10 to approved version 1809.
It was working fine until Microsoft recommended these updates:
1. Security Intelligence Updates for Windows Defender Antivirus: KB2267602 (Version: 1.299.2841.0)
2. Update for Windows Defender Antivirus antimalware platform - KB4052623 (Version 4.18.1908.5)
3. 2019-08 Cumulative Update for Windows 10 Version1903 for x64-based Systems (KB4512508)
Upon doing so I tried to start iClone v7.41 and Character Creator v3.04 but both crashed on splash screen startup.
I tried to install the update for iClone v7.41 to iClone v7.5.3119.1. This to did not install.
But the iClone 3DXChange 7 Pipeline works fine.
I have run the RL System Collector and have attached the RL_FBT_UserSystemInfo_Windows.zip file for review to determine why any update to Windows 10 prevents iClone programs to crash, or refuse to update.
I kindly request you resolve this issue which I tried to avoid but have no other choice as Windows 10 needed the recommended upgrade from 1805 to 1809 as stipulated by Microsoft.
Regards...
Don
Submitted bydongraphifx
Aug 26, 2019