iClone 7 and Character Creator Crashes at Splash screen, won't open since last Windows update.

Votes
0

Product:
iClone 7

Version:
7.82

Status:
Not Reproducible

Issue 7376

iClone 7 and Character Creator Crashes at Splash screen, won't open since last Windows update.

Crashes at splash screen. I have already added it to allowed applications Windows Defender. I also ran the recent Windows updates. It was working fine before the windows updates. Now I can't open iClone 7 or Character Creator 3. It is not giving me an error message. It hangs up and when I click close I get an hourglass and then it shuts down on both apps. Of course, you can't see the hourglass on this image. 3Dxchange7 opens just fine.

I uninstalled and reinstalled through the hub to see if that would resolve the issue. It did not

OS: Windows 10

Attachment:

screenshot_483.png

Bug

Submitted byChoyce7 2020/10/28 16:12:26

COMMENTS (3)

fiona_819222 2020/11/18 15:32:03

I have found the same issue and was able to run both Character Creator (3.32) and iClone (7.82) once I turned multi monitor off. Please fix this soon as possible as a single monitor workflow is very very difficault.
FYI: I have an NVIDIA RTX 2080 using 457.30 driver

Choyce7 2020/11/09 04:56:38

I found that it was the smart database that was causing the problem. When I uninstalled that I was able to load beyond the splash. Of course, many of my items wouldn't load without it. Is there a way to roll back before that installation?

Feedback Tracker Admin 2020/11/16 06:35:16

Hi Choyce7,

Can you launch AP with hotfix version?

Molly
Reallusion

Feedback Tracker Admin 2020/11/10 02:07:25

Yes,but there are maybe other problems.

Molly
Reallusion

Choyce7 2020/11/09 14:39:00

Are you saying that having multi monitor's setup can cause the smart database to freeze?

Feedback Tracker Admin 2020/11/09 06:22:06

Hi Choyce7,

Please download the hotfix version and do as the readme,then try it again.Please let me know the result.Thank you.
http://ftp.reallusion.com.tw/reallusionsupport/SG_InitialFreeze_Hotfix20201007.zip

It still happens in some cases，eg. multi monitor

Molly
Reallusion

Feedback Tracker Admin 2020/11/09 03:19:50

Hi Choyce7,

Thank you for your feedback.Please provide your system information file to help us identify the problem. Attach the file in your next comment. You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion