Hi 206gil, Sorry to hear you are experiencing this issue. This kind of issue usually caused by outdated display driver, incomplete Windows update, or incorrect data remaining in your registry. I have helped you submit this issue to our online support system. The support team will help you on resolving this issue. They already contact you via email, please remember to check your inbox. You can also check the “Support Ticket” section on your account page as per following link: https://kb.reallusion.com/General/50108/How-to-engage-Support-Team We apologize for the inconvenience and hope it can be resolved soon. Irving Reallusion