i purchased CC3 pipeline and Iclone 7 but it wont open

Votes
0

Product:
iClone 7

Version:
7.73

Status:
Not Reproducible

Issue 6857

i purchased CC3 pipeline and Iclone 7 but it wont open

i purchased CC3 pipeline and Iclone 7 but it wont open. i have attach a screenshot.whats your advice.thanks

OS: Windows 10

Attachment:

Capture.JPG

Animation Pipeline (Export/Import)

Submitted byLemfrancia 2020/05/12 09:39:20

COMMENTS (2)

Feedback Tracker Admin 2020/05/20 11:01:34

Hi lcfrancia,

Does this issue still persist?
Our dev team found some defect may cause similar problem in certain environment.
I can provide you with a hotfix for this problem. Would you like to try that?

Irving
Reallusion

Feedback Tracker Admin 2020/05/13 06:20:24

Hi lcfrancia,

Sorry to hear you are experiencing this issue.
Can you provide your system information for us to check further?
Please ref to the following link about how to get your system information:
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Also can you help us to check if your data folder exist?
You can check it by opening this folder with Windows Explorer: C:\Users\Public\Documents\Reallusion\Custom\iClone 7 Custom

Your help would be highly appreciated.

Irving
Reallusion