Votes
0
Product:
Reallusion Hub
Version:
4.06
Status:
Not Reproducible
Issue 5997
i Purchased products on windows version and Hub cant download and install
i purchased multiple products windows version and the Reallusion Hub is not letting me install.

the download start and finished until 99%, and then stops and show this message :

"For an uknown reason, the downloaded installer file is not complete.
The reallusion Hub will now download again.
if this issue continues please check your internet connection.

there is no issue with my connection, it is working well, and i even tried to turn of the windows firewall.
nothing helps.

Bad start to a very big purchase i made.will be thankful for help.
OS: Windows 10
Attachment:
  •  2
  •  1358
Bug
Submitted byeran.seobest May 23, 2019
1
COMMENTS (2)
Feedback Tracker Admin Dec 9, 2019 
Hi eran.seobest,

I hope you will be able to provide the information.

Allen
Reallusion
Feedback Tracker Admin May 28, 2019 
Hi, eran.seobest,

Please capture a screen video to illustrate your operation, and find the log file of the Reallusion Hub from here:
C:\Users\%username%\Documents\RLLauncher.log

Please attach the log file and put the link to the video in your next comment to help us identify the problem.

Allen
Reallusion
1