Votes
0
Product:
Character Creator 3
Version:
3.22
Status:
Closed
Issue 6794
help with this problem
Good day, the software does not work well for me, the rotate, move, etc commands do not work ... then a message appears that appears in the attached photo. I thank you for your help to correct it.
OS: Windows 10
Attachment:
  • Anotación 2020-04-18 193205.png
  •  2
  •  726
Bug
Submitted byplastiman16
1
COMMENTS (2)
Feedback Tracker Admin 
Hi Plastiman,

Sorry for the late reply.
This kind of issue is usually caused by incorrect registry data, network configuration, or account information.
I have helped you submit this issue to our online support system last week. 
The support team should have contacted you via email. They will help you resolve this issue.
Please remember to check your inbox. You can also check the “Support Ticket” section on your account page as per following link: 
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team

Irving
Reallusion
doubblesixx 
Looks like CC is checking the serial number and you lost internet connections while doing so.. Is this the full license or trial?
1