failed to open project - Feedback Tracker

Votes
1

Product:
Cartoon Animator 4

Version:
4.5

Status:
Assigned

Issue 7982

failed to open project

My electicity was gone and after that i tried to open my project it gives me this error
'failed to open project'
My project file size 310 mb

How can i solve this problem pls I spent huge time for this project. Its is very important pls help me

OS: Windows 10

3
2743

Bug Suggestion

Submitted bydreamfn02 2021/06/22 13:56:02

COMMENTS (3)

dreamfn02 2021/06/23 07:46:12

if there any solution pls Let me know
I am waiting
Thanks

Feedback Tracker Admin 2021/06/28 06:14:01

Hi Dreamfn,

As far as I know, your project has been confirmed by our RD to be damaged. Our technical support is contacting you, hoping to get your files and save your project.

So this issue will be forwarded to our technical support for processing.



Soya
Reallusion

Feedback Tracker Admin 2021/06/23 01:41:20

Hi dreamfn,

I am sorry. Just got your project from our customer service system. We will try. If there is any news, we will let you know.


Sincerely,
Soya
Reallusion

Feedback Tracker Admin 2021/06/23 01:31:55

Hi dreamfn,

The power went out and it caused the project failed to load. It is also possible that it caused the broken tracks on your SSD/HD. If that's the case, the project may not be able to be saved. You can send your project to us and see if we can save it.


Sincerely,
Soya
Reallusion