double icons created when adding content to custom library

Votes
0

Product:
iClone 7

Version:
7.91

Status:
Not Reproducible

Issue 7992

double icons created when adding content to custom library

since 9.1
any time an item is added or updated to a custom library inside the program, two icons are created one is a link to the item itself, the other is a link to a shortcut. this happens both in Iclone and CC. however if a custom item is exported into a custom library via Xchange this does not happen.
this happens when
1) with Iclone any item exported into a custom library via xchange, which is modified within iclone and saved over the old file
2) any item sent to iclone then subsequently saved to a library
the same thing happens in CC3 and it appears that only when a user saves an item does icone and CC created a shortcut and a double icon apprear's

this litters custom libraries with duplicate icons. I can find no information as to why this happens and deleting the shortcut doesnt seem to affect anything.
So I am constantly clicking on "find File " and deleting the shortcuts .
I was hoping that 9.2 would fix this but it still persists since the update

OS: Windows 10

7
1009

Bug

Submitted byblindman 2021/07/04 13:30:05

1 2

COMMENTS (7)

Ascensi 2021/07/07 15:32:34

I have the same issue.  I did make a folder to another drive behave as the being from drive C since I was running out of space. I didn't have this duplicate issue until the most recent update.
@Reallusion

Feedback Tracker Admin 2021/08/06 02:06:26

Hi Ascensi

Please try to reset the content path in Smart Gallery: Open panel > Click Menu button on top-right > Click Settings > Click Default button.
Because you said you'd changed the folder, I think this may be the cause, the different between real path and setting path.

If you do reset the content path and issue still, please provide your system info, you can follow the instruction to get the file:
https://www.reallusion.com/FeedBackTracker/Home/HowToGet
Feel free to post it in "Private Comment" if you want.

Please contact us if any, thank you.
Tina

Feedback Tracker Admin 2021/07/07 05:14:18

Hi blindman,

Thanks for your feedback.
Have you ever manually moved the iClone template folder?
Then we suggest you to provide a screenshot of the problem and your system info, this information will help us to better understand the problem.
You can refer to the following links to learn how to provide system info.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Thanks

Melvin
Reallusion.

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