can't import mp3 file - brutal crash when importing .wav file in "Import Audio File" Lipsync process

Votes
0

Product:
iClone 7

Version:
7.9

Status:
Released in 7.93

Issue 7807

can't import mp3 file - brutal crash when importing .wav file in "Import Audio File" Lipsync process

In Create Script / Audio File
When I import a mp3, there is an alert (see the file attached).
When I import a wav file, I Clone 7.9 just crashes and close brutally.
When importing the mp3 from AccuLips, nothing happen.

The mp3 and Wav are generated by VLC.
Only a very old mp3 file worked (mp3 from 2004).
I tried several other recent mp3 files, and it's just doesn't work.

OS: Windows 10

Attachment:

Capture error mp3.PNG

3
1445

Bug

Submitted bysebastien.acacia 2021/04/12 07:36:22

COMMENTS (3)

Feedback Tracker Admin 2021/11/04 04:20:58

Hi sebastien.acacia,

Was your audio file compressed?If yes,I'm very sorry that iClone does not support compressed sound files,if you load the audio file in iClone v7.93,iClone will not crash,but import failed.

Molly
Reallusion

oberdoofus 2021/07/07 04:26:52

same issue here. Makes submitting stuff for your competition a bit of a pain

Feedback Tracker Admin 2021/04/13 08:31:51

Hi sebastien.acacia,

We have reproduced the issue and forwarded it to RD. Thank you!


Sincerely,
Soya
Reallusion