body puppet button doesn't work

Votes
0

Product:
Cartoon Animator 4

Version:
4.11

Status:
Closed

Issue 6824

body puppet button doesn't work

why the body puppet button doesn't work. the program crashes every time we press a button
Also, I noticed the issue with 3d Motion Key Editor. if you try to change motion using 3 d Motion Key Editor, it completely changes the character parts of body.

OS: Windows 10

9
3955

Bug Pipeline (PSD, SWF)

Submitted byst180492 2020/04/29 01:43:22

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COMMENTS (9)

st180492 2020/05/21 14:24:49

Dear Allen,

thank you for your support. I did everything as instructed. This is a link with file. 

https://drive.google.com/file/d/1smV5lp33G905pl_UVksQ2YYyFwgDysor/view?usp=sharing

Hoping that we will solve the problem soon

Thank you in advance,

Tanja

Feedback Tracker Admin 2020/05/18 06:19:41

Hi st180492,

Please provide your crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/open?id=11o87k_mVUITcWeGaifVwRJFcWTO7zj03

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Allen
Reallusion

st180492 2020/05/15 17:34:01

Thank you Allen, I did that and updated a new version but it still does not work. The program crashes every time when I press body puppet button.

Feedback Tracker Admin 2020/05/04 02:27:21

Hi st180492,

Please reinstall the latest version to correct the problem, the cause could be lacked some files.

Allen
Reallusion

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