Votes
0
Product:
Character Creator 2
Version:
2.3
Status:
Active
Issue 3747
accessing the appearance editior my system locks - not responding
Just started today. When I try to update material settings in the appearance editor, it stops responding.

I have an Intel i7-5920k 32 gb memory running a 64-bit OS. task manager shows all 12 cores running between 90 - 99 percent usage. Memory usage stays around 7.5-8 gb. CC version 2.3.2420.1.

I'm not aware of doing anything but upgrade to the newest CC version.

Load Essential_10 go to the Appearance Editor - Slit skirt - Fabric - base black - diffuse hsl - move the hue slider ---- get a blue circle spinning for some time the the not responding message for about 2 minutes. Computer is non-responsive to any request due to CC taking 95%+ of the memory.
OS: Windows 7
  •  3
  •  1200
Bug
Submitted byrvwalsh Jan 13, 2018
1
COMMENTS (3)
Feedback Tracker Admin Mar 21, 2018 
Hi, rvwalsh,

Can you provide your crash dump file to us?

Reallusion
Feedback Tracker Admin Jan 15, 2018 
Hi, rvwalsh,

Could you please provide your crash dump file to help us identify the problem.
Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/fP55y8

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3747" in the email title to feedbacktrackeradmin@reallusion.com

P.S. you could submit a ticket as the link below,
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


Your help is highly appreciated.


Reallusion
rvwalsh Jan 14, 2018 
this is no longer funny - Character Creator keeps bang my temp files and will not respond The temp file icm6130 is the biggest hitter but others utilize the hard drive 100% locking my machine until Character Creator decides to run again.

I'm working on a project that is due next week and I can not make changes to the essential clothing pack 

Is anyone there - can I have my client call you for some compensation if I miss my due date because of YOUR product
1