Thank you for your feedback. We apologize for the inconvenience and hope it can be sorted out shortly. We have helped you submit your issue to our online support system . The support team will contact you via email within 48 hours. You can also check the “Support Ticket” section on your account page as per following link. https://kb.reallusion.com/General/50108/How-to-engage-Support-Team Allen Reallusion