I created a support case for this, and I'm creating this report because it was suggested by the person handling my support ticket.

TicketID : 208922
Person handling this: Rampa

The problem is that we load a motion capture we did into 3dxchange to be used inside iClone, but when we characterize it to be non-standard the motion gets modified and basically renders useless.

In this link you can download a video explaining the problem and the actual mocap file so you can test it by yourself, Rampa tried to do this right and he found that he was unable to achieve a good result.


** I CANNOT SHARE THE LINK PUBLICLY, SO YOU CAN ACCESS THE LINK FROM THE SUPPORT TICKET ID**

I hope you can get this fixed ASAP, we need this working, 3dXchange and iClone are going to be our main mocap workflow tools, but we need them to be stable and trusted.

We can do a retarget of this same motion in Maya or Motion Builder to a different character and it works without trouble.

Thanks.