Weird vertex offset when importing FBX with bones

Votes
0

Product:
3DXchange 7

Version:
7.4

Status:
Released in 7.5

Issue 5847

Weird vertex offset when importing FBX with bones

I have a solid hair prop with spring bones to simulate bounces. The model is made on Blender, and when I try to import in 3DXChange it acts in a weird way: some vertices get pulled to center.

Notes:
1) the model behaves correctly if imported without bones
2) on Blender the specific group of vertices has no weight painting issues, peculiar properties, settings or values
3) on Microsoft 3DPaint the model behaves correctly

Is there a way to fix it?
Thanks in advance!

OS: Windows 10

Attachment:

blender.JPG
microsoft_3Dview.JPG
3dxc.JPG

3
1427

Bug Pipeline (Export/Import)

Submitted byMatt GH 2019/03/18 22:55:34

COMMENTS (3)

Feedback Tracker Admin 2019/03/27 01:37:18

Hi Matt GH,

I have got your file, we will check this issue.
Thanks for your help.

Molly
Reallusion

Matt GH 2019/03/26 14:44:26

Private Comment

Feedback Tracker Admin 2019/03/26 01:04:28

Thank you for your feedback.

Please provide your hair FBX file to help us identify the problem.Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Molly
Reallusion