Votes
1
Product:
Cartoon Animator 4
Version:
4.2
Status:
Assigned
Issue 6927
Voice recorder issue
When I try to record voice for any character it crashes everytime for any character. And I lose my work everytime. I hope you can solve it as soon as possible. It is very annoying not to use the software that I paid a lot of money and I lose my work when It crashes. Thanks

Steps:
selecting character
pressing create script
pressing record voice
Crash!
OS: Mac OS 10.15
  •  4
  •  1478
Bug
Submitted bymanisha230787
1
COMMENTS (4)
Feedback Tracker Admin 
Hi manisha230787,

You reported this issue in CTA v4.2, we can not reproduce it. We had released CTA v4.3, please help to confirm if this issue still exist in v4.3.

Allen
Reallusion
Feedback Tracker Admin 
Hi manisha230787,

We apologize for the inconvenience and hope it can be sorted out shortly. we need more information in order to help you.

Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Sorry for the late reply.

Allen
Reallusion
scotts_20140226153516632 
Having the same problem!
Feedback Tracker Admin
Private Comment
1