First of all, very disappointed in the delayed release of iClone 7 that was promised for Q4 2018 since that is the reason I paid ahead. So when there is not even email, say in the 1st week of December to let us know you are having problems with the release date, but no. There is not even an invite to help "trouble-shoot" problems for those who are a registered developer, so that pains me.

Secondly, I've been with Rellusion since iClone 2 and although I'm very happy with what you have created, I not happy that every time there is a new release, it some how "screws up" anyone's production. Now, with a delayed release, I'm holding back on spending any more money until you can correct issues that are plaguing your product, like the new video artifacts I have just rendered. Thank goodness renderings stills does not have the video artifacts, so that makes me think it is your latest release that introduced this problem. But, let me just say, this is the reason I use the product, to produce "videos", not stills!

I was going to buy 3DXchange 7 as I have version 6, but it is still a 32 bit piece of software that doesn't do the job. Why do I say this? You could have improved this product, like for example, adding in the various Material changes you have implemented, but instead you want your customers to use another product to fix a problem you could have fixed in the first place, i.e., using Unity or Maya, etc? So how about adding in those fixes since I don't think it is worth the $499 "upgrade" price for the Pipeline version as I've never had luck using 6 as the product is advertised. It also bails on any model that exceeds a certain polygon limit. Until issues like this are address, I am leary of buying the new 3D body scan characters as I'm sure they will be larger and will choke on the model once you add any clothing? I'm sorry I'm so pessimistic, but I expect better quality than this and not a product that bails.

So now we come to my problem with video artifacts from a recent rendering that's attached. This is a not a new problem as I had problems with the castle windows popping from Bigboss I purchased. My only fix was to delete the windows, but I shouldn't have to do that. I checked the update on my 1060/6mb Nvidia and it is up-to-date, so what's the fix Reallusion?