Votes
0
Product:
iClone 7
Version:
7.3
Status:
Assigned
Issue 5268
Version 7.3.2205.1 crashing
The program crashes when I double click a character to be placed on the stage. It does not matter if it's a CC, C6 or a C5 character. However, when a character is placed on the stage using the "drag and drop" method, the system does not crash. This does not happen when placing other items, such as props,tress on the stage.

Here are the specifications of my system:

CPU:
intel[RJ Core(TMJ i7-2600K CPU@ 3.40GHz 3.70 GHz
16.0 GB Ram
64 bit OS

GPU
Nvidia GeForce GTX 1070 Founders Edition
Total available graphics memory: 16375 MB
Dedicated video memory: 8192 MB GDDR5
System video memory: 0 MB
Shared system memory: 8183 MB
OS: Windows 10
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BugPipeline (Export/Import)
Submitted bysjonesdc
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COMMENTS (9)
sjonesdc 
Feedback Tracker Admin,

Finally was able to get all of the information together, I think it's what you need.  Unfortunately, the crash dump was not in the location that listed, however, I think that the file in the zip is the correct one.  I have attached the files. There are 2 screen caps - 1 where I double click the character and the software crash and the other where I drop and drag the character to the stage and the software does not crash. This was happening in v7.3 but it still occured with v7.4 which is the screen capture.

Thank you...hopefully this will help "solve the issue."

sjonesdc
sjonesdc 
I've tried create a crash dump file earlier but I was getting sooooo frustrated and the lastest up date for windows , 2018-12 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4483234), does not seem to complete installation.  

However, I was wondering if this could be a the reason for the problem -  the C drive is 1 tb with 871 gb being used and 59 gb free space. 

As I've mentioned before, the drag and drop is working, but I will try again for the crash dump file and screen capture.
Feedback Tracker Admin 
Hi sjonesdc,

Can you provide your crash dump file and capture a screen video to us? 

Reallusion
sjonesdc 
animagic,

Sorry to not have answered earlier.  My Nvidia drivers are current and my Windows 10 is v1803 and for some reason, I'm not able to do any Windows upgrade.  So for now I'm doing a  drag and drop.

Thank you.
Feedback Tracker Admin 
Hi  sjonesdc，

Sorry，please download the zip file with the link below. And capture a screen video about this issue. 
https://goo.gl/fP55y8

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT5268" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
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