5 minutes before the update, CC 2 had run pretty well on my HP laptop. But after the update to 2.3 a message pops up and the application no longer runs.
Now some technical reality: My laptop runs Windows 10, which requires Directx 12, which is installed according to dxdiag. Unless the Developers have hard coded the minimum requirement specifications according to the CC download page, my laptop's built-in intel 3D graphics card used to run CC 2.2. Both drivers for the graphics card and audio are up to date. I have reinstalled CC 2 but to no avail... It just pops up that same error message.
Much of my CC/iClone development time is spent on the laptop (upwards of between 12 to 16 hours a day). The laptop is only 2 year old and I'm not in a financial position to upgrade it to keep up with software developers. Bob
Hi Admin.
I have got this sorted. It appears the updater screwed something up. I Uninstalled CC2, downloaded the full CC2 from my account. Installed it and now everything is sweet
Cheers
Bob
Feedback Tracker Admin
Thank you for your feedback
Please provide your system information file and CC startup log file to help us identify the problem.
Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet
Download the zip file with the link below, inside the zip you can find the description about how to get the log file.
https://drive.google.com/open?id=1ZEs4bTJPsRtnTdM_1Zdw18IKtz2eP3g9
You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3716" in the email title to feedbacktrackeradmin@reallusion.com.
Your help is highly appreciated.
Reallusion
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