Trial won't install/open - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.0

Status:
Not Reproducible

Issue 7061

Trial won't install/open

I am trying to install the Iclone7 Trial before buying.

It won't launch/install.

I have actually deleted and uninstalled my AVG to make sure that wasn't causing issues.
File is whitelabelled in Malware Bytes Pro.
I have updated all drivers and NVDIA as well to their newest driver.

Any suggestions on what I can do to get the software launched/installed?

Thanks,
Adam

OS: Windows 10

2
1349

Bug

Submitted bymarketingapex7 2020/07/26 19:05:59

COMMENTS (2)

marketingapex7 2020/07/27 13:27:24

No dump log created.

When I launch the trial .exe it doesn't even get to the point of installing before crashing.

Do I need to install a Real Illusion engine 1st before downloading and trying the iclone?

Feedback Tracker Admin 2020/08/10 03:38:41

Hi marketingapex7,

Can you installer iClone Trial installer?

Molly
Reallusion

Feedback Tracker Admin 2020/08/03 06:49:48

Hi marketingapex7,

Please download iClone trial installer，and install again.Please let me know if you install successfully.Thank you.

Download link:
http://file.reallusion.com/iclone.exe

Molly
Reallusion

Feedback Tracker Admin 2020/07/27 07:08:48

Hi marketingapex7,

Thank you for your feedback.

Please provide your startup log file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

1. Download the zip file with the link below
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view

2. Double click the "WER_ON.reg" to enable the dump and log recording.

3. Launch iClone.

And the startup log files here:
    %LOCALAPPDATA%\Reallusion\  OR   C:\Users\%USERNAME%\AppData\Local\Reallusion\

Your help is highly appreciated.

Molly
Reallusion