The software is not opening - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.4

Status:
Active

Issue 5549

The software is not opening

I installed Iclone 7 trial. It's not opening whenever I run it. It stops after showing Iclone 7 image for seconds.
I clicked icon in installed folder and run it on hub, but it's not working. I searched solutions for this issue and tried all tips.
Could anyone suggest how to fix this issue? I really want to check trial version before buying it.

Thanks

OS: Windows 10

2
1684

Bug

Submitted byjin_868478 2019/01/04 10:20:42

COMMENTS (2)

Feedback Tracker Admin 2019/02/12 07:10:10

Hi jin_868478,

Can you provide the startup log to us?

Reallusion

Feedback Tracker Admin 2019/01/07 03:41:42

Thank you for your feedback.

Please provide your system information file and iClone 7 startup log file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log file.
https://goo.gl/YgVYhF

Please attach these files in your next comment.

Thank you for your help.
Reallusion