Votes
0
Product:
CrazyTalk Animator 3
Version:
3.32
Status:
Assigned
Issue 6864
The installer froze and failed to install CTA 3.2 patch update
Had a few updates today. Three (CA4, Motion LIVE 2D and Face 3D) patches went in smoothly, but CTA3 patch failed. Tried twice. Both times froze the Installer so I had to force quit it.

Before you ask:
Yes, CTA3 was closed during the installation. As was CA4.

Note: this is not a huge issue, as I largely use CA4 and only go back to CTA3 for some old projects that sometimes don't load quite correctly in CA4 for some reason. But I thought you might find this report helpful. See attached screenshot of the fail message.
OS: Mac OS 10.15
Attachment:
  • Screen Shot 2020-05-14 at 8.48.35 AM.png
  •  2
  •  1544
BugPipeline (PSD, SWF)
Submitted bycandlelight2007 May 14, 2020
1
COMMENTS (2)
candlelight2007 May 17, 2020
Private Comment
Feedback Tracker Admin May 15, 2020 
Hi candlelight2007,

Please try remove and download the CTA3 installer again, or use Reallusion Hub to download and reinstall CTA3, and let us know does the issue still occur?

Allen
Reallusion
1