Votes
0
Product:
Character Creator 3
Version:
3.21
Status:
Active
Issue 6657
The black eyes
Please,
Could someone help me? When I try to convert the texture of a CC3_RTL avatar to Digital_Human Eye, the eyes go black.
I've tried to do everything and nothing works.
Thank you.
OS: Windows 10
Related Issue:   Converting to new "Digital Human Shader" causes issue with character's eyes (Issue 6629)
Attachment:
  • Annotation 2020-02-07 105019.png
  •  1
  •  1431
Pipeline (Export/Import)
Submitted bytomas_876045
1
COMMENTS (1)
Feedback Tracker Admin 
Hi tomas,

Thank you for reporting this issue.
We have identified this issue is a content defect. The material settings of some eye contents are improperly for digital human shader.

There are two workaround for solving this issue:
Workaround 1: Apply another eye content that can normally work with digital human shader.
Workaround 2: Fix this issue with the following steps,
  1.Copy Diffuse/Base Color texture of Std_Eye_R/Std_Eye_L to Std_Cornea_R/Std_Cornea_L
     (There should be no Diffuse/Base Color texture before you copy it)
  2.Change Diffuse Color of Std_Cornea_R/Std_Cornea_L to White color
     (The Diffuse Color should be Black before you change it)

The attached gif is a screen recording of workaround 2, please download to see it. I hope this helps.

Irving
Reallusion
Attachment:
  • Fix Black Eye.gif
1