Votes
0
Product:
iClone 8
Version:
8.33
Status:
Active
Issue 10983
Tagging: "No content was found"
I have done a lot of tagging in iC8. Everything worked fine (except for incompatible tag files in iC8 and CC4).
Since a few days (after updating iC8 ??) I have a very strange (and annyoing) problem with all tags in iC8: "No content was found"
(look at screenshot, please). I tried to refresh - but it doesn't solve the problem.
Do you have any idea what to do?
Greetings from Germany, Ulrich
OS: Windows 11
Attachment:
  • Tagging problem.jpg
  •  3
  •  165
BugContent Manager
Submitted byus_g_bw Dec 4, 2023
1
COMMENTS (3)
us_g_bw Feb 6, 2024 
Hi Molly,

it happend in the items  and in pack (in iC 8.3 and iC 8.4)
Supported by RL technical Support, I have done  a lot of trials.
After that, RL technical support has informed me, that this problem is caused by a bug that will be fixed with the next update.
Greetings, Ulrich
Feedback Tracker Admin Feb 6, 2024 
OK.Thank you for your help.

Molly
Reallusion
us_g_bw Feb 6, 2024 
Hi Molly,
I always make updates immediately after the release of iC and CC updates.
Please, have a look at: 
https://www.reallusion.com/FeedBackTracker/Issue/Tagging-Error-in-iC8-33-and-8-4
In the meantime I had an intensive exchange with the technical support of RL: It is a bug that will be fixed with the next update.

Best greetings from Germany, Ulrich
Feedback Tracker Admin Feb 6, 2024 
Hi us_g_bw,

Did it happen in Item tab?If Yes,please choose Pack tab and try it again.Hope it will be helpful to you.

Molly
Reallusion
Feedback Tracker Admin Feb 6, 2024 
Hi us_g_bw,

Please update to iClone v8.4 and try it again.Thanks.

Molly
Reallusion
1