Tagging: "No content was found"

Votes
0

Product:
iClone 8

Version:
8.33

Status:
Active

Issue 10983

Tagging: "No content was found"

I have done a lot of tagging in iC8. Everything worked fine (except for incompatible tag files in iC8 and CC4).
Since a few days (after updating iC8 ??) I have a very strange (and annyoing) problem with all tags in iC8: "No content was found"
(look at screenshot, please). I tried to refresh - but it doesn't solve the problem.
Do you have any idea what to do?
Greetings from Germany, Ulrich

OS: Windows 11

Attachment:

Tagging problem.jpg

Bug Content Manager

Submitted byus_g_bw 2023/12/04 18:33:35

COMMENTS (3)

us_g_bw 2024/02/06 10:01:37

Hi Molly,

it happend in the items  and in pack (in iC 8.3 and iC 8.4)
Supported by RL technical Support, I have done  a lot of trials.
After that, RL technical support has informed me, that this problem is caused by a bug that will be fixed with the next update.
Greetings, Ulrich

Feedback Tracker Admin 2024/02/06 10:09:05

OK.Thank you for your help.

Molly
Reallusion

us_g_bw 2024/02/06 09:46:09

Hi Molly,
I always make updates immediately after the release of iC and CC updates.
Please, have a look at: 
https://www.reallusion.com/FeedBackTracker/Issue/Tagging-Error-in-iC8-33-and-8-4
In the meantime I had an intensive exchange with the technical support of RL: It is a bug that will be fixed with the next update.

Best greetings from Germany, Ulrich

Feedback Tracker Admin 2024/02/06 09:49:41

Hi us_g_bw,

Did it happen in Item tab?If Yes,please choose Pack tab and try it again.Hope it will be helpful to you.

Molly
Reallusion

Feedback Tracker Admin 2024/02/06 09:06:15

Hi us_g_bw,

Please update to iClone v8.4 and try it again.Thanks.

Molly
Reallusion