Hi dan, I want to make sure if the response you received from our technical support has solved your problem? If not, did you encounter any difficulties and need our help? If you have used other methods to solve this problem, you are also welcome to tell us how to solve it. Thank you. Sincerely, Soya Reallusion Inc.
Thank you for your feedback. We have helped you submit your issue to our online support system . The support will contact you via email and will help you resolve this issue. You can also check the “Support Ticket” section on your account page as per following link. https://kb.reallusion.com/General/50108/How-to-engage-Support-Team Allen Reallusion