Votes
0
Product:
iClone 7
Version:
7.72
Status:
Released in 7.73
Issue 6696
Spring Joints Python causing iClone to create Crash Dump files on exit
IMPORTANT:
Before testing this the PopcornFX_Sequencer folder must be deleted from C:\Program Files\Reallusion\iClone 7\Bin64\OpenPlugin

See this issue report for details:
https://www.reallusion.com/FeedBackTracker/Issue/PopcornFX-Sequencer-causing-iClone-to-create-Crash-Dump-files-on-exit

As the title says, the python plugin for Spring Joints is causing iClone to create Crash Dump files on exit.

How to reproduce:
1. Open iClone with just the empty default project.
2. Wait for about 1 or 2 mins. and then exit iClone.
3. Observe the Windows spinning blue circle until it disappears.
4. In Windows Explorer navigate to "C:\Users\USERNAME\AppData\Local\CrashDumps" to view the newly created Crash Dump file.

For reference here is a download link to a zip file containing not only the Crash Dump file, but also a 2 Log files, one created with the plugin loaded and the other created after the plugin had been deleted:

https://www.dropbox.com/s/6fy98yl5ehqhlf5/Crash_Dump_Python.zip?dl=0

The only way to resolve this issue at present is to delete the Spring_Joints folder from C:\Program Files\Reallusion\iClone 7\Bin64\OpenPlugin
OS: Windows 10
Duplicate Issue:   PopcornFX Sequencer causing iClone to create Crash Dump files on exit
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BugPython
Submitted bywires Feb 25, 2020
1
COMMENTS (2)
theschemer Mar 6, 2020 
I just downloaded the plugin today and haven't installed it yet but I looked for crash dumps at the location provide above, and I have 3 crash dump files. One from the 4th of this month and 2 from the 6th and they are all around 304,000 KB. I did some searches for an iavatar today and my system said not responding but recovered and IClone did not actually crash.
TS
Postfrosch Feb 26, 2020 
Me too
Greets from Germany
Postfrosch
1