Votes
0
Product:
iClone 7
Version:
7.82
Status:
Not Reproducible
Issue 7445
Smart Gallery disappeared
My Smart Gallery disappeared & I lost everything I had downloaded.
OS: Windows 10
  •  3
  •  692
Contents
Submitted byvernonM
1
COMMENTS (3)
Feedback Tracker Admin 
Hi vernonM

Cause this issue can't reproduce currently, I'll close this thread, if you happened the same problem again, feel free to submit new one!
Thanks for your patience.

Tina
Feedback Tracker Admin 
Hi vernonM

Does this problem still exist?
Please feel free to contact me if any!

Thank you
Tina
Feedback Tracker Admin 
Hi vernonM

Thanks for your feedback.
Please help us to check some status for clarify the problem:
(1) When you launch application, was there any message popup? Like "Fail to initial Smart Gallery" or anything else?
(2) Check toolbar > Plugins > Smart Gallery exist or not, and you can open panel by clicking it or press "Shift + F4"
(3) Please update iClone & Smart Gallery to latest version, and see if issues happen again
(4) Go to C:\Users\Public\Documents\Reallusion\Template\iClone 7 Template\iClone Template, to find the relevant type of folder to check if your downloaded content exist or not
(5) If you also installed Character Creator, please check Smart Gallery of CC shows same problem or not

Please let me know if above step work or not, thanks for your help.
Tina
1