Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Not Reproducible
Issue 7418
Shadows under eyes after export to Unreal
All the characters I export to UE4 have shadows under there eyes that are not there in CC3
I have the headshot plugin enabled.
I am using Unreal version 4.25 and using the cc3 autosetup plugin inside unreal.
This happens with custom characters and with even default CC+ Caleb preset with no modifications made.

Attached is Caleb example and another custom char example but it happens with all exports.
OS: Windows 10
Attachment:
  • Caleb_cc3.PNG
  • Caleb_UE4.PNG
  • Nic_cc3.PNG
  • nic_ue4.PNG
  •  2
  •  1681
Pipeline (Export/Import)Visual
Submitted byjamen_001578
1
COMMENTS (2)
jamen_001578 
I used the settings from the video Reallusion put out.
This is the link to the video.
https://youtu.be/hyfKQyXvTAc

I narrowed it down to the eyelashes and I even found another post that talked about it with different circumstances.
This is that post: https://forum.reallusion.com/445018/Eyelash-Shadow-In-Unreal?PageIndex=2#bm445155

For them it ended up being the Blend from translucent to masked.

I was able to repeat and clear the shadows up in the game world.  But they persisted in the mesh view.  
I've attached one pic with all 3 views.  It has the blend changed to Masked and has the in game view along with mesh view.  Also shows the eyelash mesh that is having the issue.

I'll take a look at the manual procedure you posted but that is suppose to been replaced.  I will compare settings to see if I can find a difference.  At any rate though, hopefully someone at Reallusion is listening to this thread. I imagine it is happening to more than just me.

Also thank you for taking the time to answer.  I appreciate it.
Attachment:
  • fix.PNG
lianchiu 
Hi jamen,
what is your export and import setting?
https://manual.reallusion.com/CC_and_IC_Auto_Setup_Plugin/ENU/CC_and_iC_Auto_Setup/1.0/02_for_Unreal/Importing_Character_FBX_File.htm
follow this and try it again.
1