SAVED MOTION CAUSED CA4 TO CLOSE

Votes
0

Product:
Cartoon Animator 4

Version:
4.11

Status:
Assigned

Issue 6749

SAVED MOTION CAUSED CA4 TO CLOSE

I've created a swimming motion for my mermaid character.
The problem is whenever I tried to use this motion, CA4 closed by itself.

Thanks.

ps: How to attach the project file here?

OS: Windows 10

Animation Pipeline (PSD, SWF)

Submitted byvepop 2020/03/28 00:12:32

COMMENTS (5)

Feedback Tracker Admin 2020/07/16 11:18:37

Private Comment

Feedback Tracker Admin 2020/07/16 11:18:06

Hi vepop,

This character is an incorrect Template Bone hierarchy (LShank2> LFoot), please modify your PSD to conform to the correct Template Bone hierarchy.

Thanks for your feedback and sorry for the late reply.

Allen
Reallusion

Feedback Tracker Admin 2020/04/06 04:22:44

Hi vepop,

I have got your file, we will check this issue.
Thanks for your help.

Allen
Reallusion

vepop 2020/03/31 08:39:21

Private Comment

Feedback Tracker Admin 2020/03/31 02:41:24

Thank you for your feedback.

Please provide your ctproject and crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.

https://drive.google.com/open?id=11o87k_mVUITcWeGaifVwRJFcWTO7zj03

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

Your help is highly appreciated.

Allen
Reallusion