Votes
0
Product:
iClone 8
Version:
8.2
Status:
Released in 8.21
Issue 9338
Rendering is no longer possible
Hello support team,
i just updated iclone 8.12 to version 8.2. unfortunately rendering is no longer possible. At 4% the loading bar hangs and the large preview monitor is also no longer visible. It would be great if there is a solution in the short term. If i could install an older version i would also be satisfied, e.g. version 8.12.
Thanks a lot
Greetings A. Schaefer
OS: Windows 10
  •  5
  •  301
Bug
Submitted byw7media
1
COMMENTS (5)
Feedback Tracker Admin
Hi w7media,

Thank you for your reply. 
We are fixing an issue related to the setting of the max texture size when rendering, which may be causing performance issues. 
We will release a quick patch as soon as possible. 
Please update the software when the patch is released and render again to see if the issue still exists. 
Thank you for your patience.

Calvin
Reallusion
w7media
Thank you for your support. I have checked the settings. Enough memory is available and in the settings i have set the quality to fast. 
Actually a render with this file was then possible. Although it took longer than before until the actual render process starts.
In another project the settings still didn't work. I'll gladly upload this file again if needed.
But in the end, this can't be the final solution. With the settings in the preferences, i also turn off the anisotropic filtering and the level of detail. 
I don't like this, especially since it worked in version 8.12 with the old settings. At the moment i have more crashes than fun with animating. 
Maybe there is a more elegant solution. As already mentioned, i would like to switch back to the previous version if possible.
Thanks a lot, Arne
Feedback Tracker Admin
Hi w7media,

Thanks for your reply.
I've receive your project, and render it via iClone v8.2, it successfully to finish the render process.
According to your description, it only happened in project within complicated content.
Please make sure you have enough disk space, and also you can go to Preference Panel, and set Quality from High to Quick mode.
Then load your project again to see if you can render it successfully.
Thanks for your paitience.

Calvin
Reallusion
w7media
Hi Calvin,
i turned off the "progessive texture loading" function. still, it didn't change anything. but it turns out that the problem doesn't occur with every iclone project. Rendering works with minimal content and characters in the scene. 
but the large preview monitor is no longer present. 
in the project "dance scene long close" there are many characters and content. this project works in version 8.12 but no longer under 8.2.
i uploaded the project "tanzszene lang nah" to https://wetransfer.com/. 
as recipient email i have specified: feedbacktracker@dmt.reallusionnews.com,.

Problem description in iclone 8.2:
The loading bar stops at 4% and after about five minutes i tried to stop or exit iclone. but this was no longer possible.
also opening the task manager was no longer possible, so i had to shut down the pc completely.

used computer components:
graphics card: nvidea geforce gtx 1060 gb
processor: intel i7 9700k
memory: 16 gb

greetings arne

Translated with www.DeepL.com/Translator (free version)

apparently there was a problem with the upload at wetransfer.com so here again the link to the file.      https://we.tl/t-j0Vg2G0RPW
Feedback Tracker Admin
Hi w7media,

Thanks for your feedback!
Please go to Menu > Edit > Preference > Performance section, then uncheck the "Progressive Texture Loading".
Then try to reload the project and render it again to see if this work.
And, does this issue happen in every project or the specific project?
If it's specific, please send your project to us, so that we can identify issue properly.
You can upload the file to cloud service such as Google Drive and attach the download link in your next comment.
You can also set the comment as private.
Thanks for your help!

Calvin
Reallusion
1