Votes
0
Product:
iClone 6
Version:
6.53
Status:
Active
Issue 2334
Purchased items coming up as demo
Purchased Toon Election 2016 characters have the iclone background.

Purchase info:
Toon Election 2016 1 USD $25.00 10279972 06/03/2016 Install.RLD N/A
OS: Windows 10
Attachment:
  • Bernie Toon Image1.jpg
  •  1
  •  1902
Bug
Submitted byfsilva
1
COMMENTS (1)
Feedback Tracker Admin
Thank you for your feedback.

We found that iClone 6 and the Toon Election 2016 are both registered in your account, you should be able to use the content without watermark.

Please provide the following information to help us identify the problem.
* Does the watermark occurs only with Toon Election 2016 characters? or it occurs with all other contents you purchased?
* You purchased the Toon Election 2016 a year ago, is this the first time you use it's character? or have you been using them for a long time without problem?
* Does the watermark occurred only recently?
* Could you install the Toon Election 2016 to your iClone 7 and see if you can use it without watermark?

If you have login in iClone, make sure you are login with the account you used to purchase these products.

Also please provide your system information file to help us identify the problem.
Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the file available to us and email the link with "FT2334" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion
1