Hi rvc122, I hope you will be able to provide the information. Allen Reallusion
Thank you for your feedback. Please provide your system information file to help us identify the problem. Here is the description about how to get your system information file. https://www.reallusion.com/FeedBackTracker/Home/HowToGet You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private. Your help is highly appreciated. Allen Reallusion