Problem when I add particles. I have a new pc graphic card Nvida 2080ti The programme freezes and says that he problem is the graphic card

Votes
0

Product:
iClone 7

Version:
7.41

Status:
Not Reproducible

Issue 5912

Problem when I add particles. I have a new pc graphic card Nvida 2080ti The programme freezes and says that he problem is the graphic card

I contacted nvidia and they told me the problem is iclone.
Please I need to finish a work and I need assistance urgently
Thanks!

OS: Windows 10

Attachment:

Capture.PNG

4
1115

Bug

Submitted bycynsegura 2019/04/10 14:13:39

COMMENTS (4)

Feedback Tracker Admin 2019/05/27 08:15:20

Hi cynsegura,

Can you provide your particle to us?

Molly
Reallusion

Feedback Tracker Admin 2019/04/19 06:43:27

Hi cynsegura,

We can't reproduce this issue.Is your particle iParticle or iPkfx?

Please download registry from below link,and double-click "IC7-CC3-Rov-OFF-2".Try again.
https://drive.google.com/open?id=1B9ZP0MKbhkGDRK5KlwYQ_3-9DGITAuTP
https://goo.gl/b7KKFp

Molly
Reallusion

Feedback Tracker Admin 2019/04/11 07:58:19

Hi, cynsegura,

Please also provide your system information files and the crash dump of iClone 7.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to get the crash dump.
https://goo.gl/YgVYhF

Your help is highly appreciated.

Donnie
Reallusion

cynsegura 2019/04/10 22:25:04

Here you have files guys! If someone can help me. I need to render them on 1920 x1080 hd 30 frames