Votes
0
Product:
Cartoon Animator 5
Version:
5.32
Status:
Assigned
Issue 11753
Pixelated/Blurry Content Preview
Hello,

I just started noticing that some of the preview thumbnails in the content section are blurry. This occurs on the opening page as soon as the software starts. Both the thumbnail of the folder image and the thumbnail of the items inside. In the images I've included your can see that the folders and images on the left are pixelated . I've restarted several times and the software is updated. I've also refreshed within the content section. I know this is very minor but it is somewhat distracting and annoying. I really like your product and hope to dive more into it 2025.

Thanks,
OS: Windows 11
Attachment:
  • Screenshot (2).png
  • Screenshot (1).png
  • Screenshot (15).png
  • Screenshot (8).png
  •  1
  •  28
VisualContent Manager
Submitted byThe_Comedian
1
COMMENTS (1)
Feedback Tracker Admin 
Thank you for your feedback.

First & foremost, please confirm whether you've updated your graphic card driver:

Please update your graphic card drivers to the latest version at below driver download sites respectively: -

Nvidia: http://www.nvidia.com/Download/Find.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://downloadcenter.intel.com/

If the problem still persists, we provide a tool to collect your system information as a file. After the file "RL_FBT_UserSystemInfo_Windows.zip" is generated, just provide it to us to check (for the PC user), check the process below: -
http://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Your help is highly appreciated.

Allen
Reallusion
1