Votes
0
Product:
Character Creator 2
Version:
2.0 Beta 1
Status:
Released in 2.0
Issue 1983
PBR in the viewport
I keep getting this every now and then. When I load up I get a plain white screen in the viewport. When this happens it also will not load anything, project, resource, hdri, nothing.

Then it crashes.
OS: Windows 10
Attachment:
  • CCcrash.png
  •  4
  •  1550
Submitted bybrainsguy Jan 2, 2017
1
COMMENTS (4)
Feedback Tracker Admin Feb 2, 2017 
Thanks for your patience.

Please download our test version using the link below to see if it can help to resolve the issue you encounter.
AP zip file
https://1drv.ms/u/s!AnCS_ERpMAdzb24fHKmMEyvvc_M

How to use:
Unzip and run the CharacterCreator.exe in Bin64 folder

Thank you.

Reallusion
Feedback Tracker Admin Jan 9, 2017 
Please provide your dxdiag file for further checking.
a) Type "dxdiag.exe" in the Search box and click "dxdiag.exe run command" from the search list.
b) It will then check your system for a while, after finishing, click "save all information"
c) Save "DxDiag.txt". and send this to us as an attachment.

You can use cloud services such as Dropbox or OneDrive to make the file available to us and email the link to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Thank you.

Reallusion.
brainsguy Jan 4, 2017 
I think I'm running dx 12 actually. I'll have a look at that.
Thanks
luke (RL) Jan 3, 2017 
did you use dx11 mode ?
1