Votes
0
Product:
Character Creator 3
Version:
3.44
Status:
Released in 3.44
Issue 8213
Opening smart gallery folder crashes CC3
After the update, When Attempt to open most of my recent content through the smart gallery I get an error and cc3 crashes. - I can't even open the folder to get to the content. The error pops up after clicking on the folder thumbnail.
attached is the error message. This did not happen before the update. I sell on the marketplace/content store and my customers are having this issue. The content loads via the content panel though so it appears to be just the smart gallery issue.
OS: Windows 10
Attachment:
  • cc3 errro.PNG
  •  1
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BugSmart Gallery
Submitted byDorothy Jean Nov 8, 2021
1
COMMENTS (1)
Feedback Tracker Admin Nov 9, 2021 
Hi,

We found that the Smart Gallery data processing problem caused this crash, could you try to close the Smart Gallery plugin first to avoid this crash. (apply contents from Content Manager first)
Please wait for Smart Gallery patch to fix this issue.
Very sorry for this inconvenience.

Thank you,
Joanne
Attachment:
  • SG data problem.png
1