Opening Live Link crash iclone

Votes
0

Product:
iClone 7

Version:
7.83

Status:
New

Issue 7656

Opening Live Link crash iclone

Live link used to work, but ever since updating to the latest 1.22 upon opening the plugin from Iclone, it causes iclone to crash. I've tried reinstalling both Iclone and the plug-in to no avail.

OS: Windows 10

Bug Live Link

Submitted bydavidmaximo 2021/02/19 13:12:25

COMMENTS (3)

davidmaximo 2021/04/14 09:08:51

I was able to fix this problem. Not sure why this worked exactly but what I did was remove some custom plug-in I was tampering around with in my OpenPlugin folder. Not sure how it caused livelink to not work, since it was as simple as displaying a message.

Feedback Tracker Admin 2021/04/14 07:01:09

Hi davidmaximo,

I want to make sure if the response you received from our technical support has resolved your problem? If not, did you encounter any difficulties and need our help? 

If you have used other methods to solve this problem, you are also welcome to tell us how to solve it. Thank you.


Sincerely,
Soya
Reallusion Inc.

Feedback Tracker Admin 2021/02/22 02:14:05

Hi davidmaximo,

Sorry to hear you are having problems opening Live Link crash. I have helped you submit this issue to our online support system. The support team will contact you via email and assist you to resolve it.

You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team

Sorry for the inconvenience and hope it can be sorted out soon.


Sincerely,
Soya
Reallusion Inc.