Only Export of certain Cloth causes real engine 4.24 to crash

Votes
0

Product:
Character Creator 3

Version:
3.22

Status:
Not Reproducible

Issue 6966

Only Export of certain Cloth causes real engine 4.24 to crash

Hi,

I encounter problems when importing into unreal engine 4.24 using auto-setup for UE4 for certain garments in the bundle CC Essential Clothing & Fabric buy on May 27th 2020 in Export Version, AND Professional Outfits-Cloth Bases Bundle

When I import an buged cloth :

Unreal Engine Crash and back to desktop with

LoginId:59b733674021acb387dc399f5ce143c2
EpicAccountId:27d70f5257be412a881a82dbea1e09a8

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000b0

UE4Editor_UnrealEd
UE4Editor_AssetTools
UE4Editor_AssetTools
UE4Editor_AssetTools
UE4Editor_ContentBrowser
UE4Editor_ContentBrowser
UE4Editor_ContentBrowser
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
user32
user32
UE4Editor_ApplicationCore
UE4Editor
UE4Editor
UE4Editor
UE4Editor
UE4Editor
kernel32
ntdll

I spend expensive for professionnal software for make professionnal game project.

Can you contact me by mail on karim@saphirstudio.com for explain to me how solve this bug as soon as possible ?

Project in Production phase.

thanking you in advance for the help you will give me and my team.

I send you my greetings,

Karim Spinedi
Game Director - Project Chloe
Geneva

OS: Windows 10

12
4118

Bug Auto Setup for Unreal Pipeline (Export/Import)Pipeline Extension

Submitted bykarim_701963 Jun 17, 2020

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COMMENTS (12)

karim_701963 Jul 9, 2020

Hi Calvin Hi Everybody,

Thanks to all your tracks, ideas, suggestions, the problem of the Auto-Setup 1.04 plugin for Unreal Engine 4.25.1 has just been solved. 

No link with shaders or contents or skins or hair !

The solution is as follows: when you export your 3D model, give it a name WITHOUT SPACE !!!!

Now everything is back to normal.

Can be place as Solved by Staff.

Thank you all for helping me!

Regards,
Karim Spinedi
Game Director - Project Chloe
Geneva
Switzzerland

karim_701963 Jul 8, 2020

Hi Calvin, Hi Reallusion Support Staff,

No after test, enabled backgound tasks don't change.

Auto-Setup 1.04 for Unreal Engine 4.25.1 do not start. It ask for profile low/normal/HQ and after nothink.

Must still with Auto-Setup 1.03 for Unreal Engine 4.24 who don't creat SSS Profile and use for all same base RL_Standard... and no change for rgb...

if somebody can help me, this person is wellcome ;)

Regards,
Karim Spinedi
Game Director - Project Chloe
Geneva
Switzzerland

karim_701963 Jul 7, 2020

Hi Calvin,

Try in my laptop, same result...

I am starting to wonder if it is not my windows settings in terms of confidentiality that I have totally disabled that could be the source of my problem.

Is the plugin will be blocked because it is a "background tasks" ?

Regards,

Karim Spinedi
Game Director - Project Chloe
Geneva

karim_701963 Jul 7, 2020

Hi Calvin,

I have take an video for my import process.

Maybe it is me who is to st#### to use a paid professional software,

https://youtu.be/g_rETj9LTIQ

For other idea, 

Regards,

Karim Spinedi
Game Director - Project Chloe
Geneva

karim_701963 Jul 6, 2020

Hi Calvin,

Try always to understand why Auto-Setup 1.04 not start with UE 4.25.1; 

I have ALL install again.

follow this instruction words at words 

https://manual.reallusion.com/CC_and_IC_Auto_Setup_Plugin/ENU/CC_and_iC_Auto_Setup/1.0/02_for_Unreal/Installing_CC_Auto_Setup_to_Unreal_v4.htm

But not materials creating by plugin...

WHY ????

Is another new version of Auto-Setup ?

PLEASE HELP !!

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