Votes
0
Product:
3DXchange 6
Version:
6.51
Status:
Closed
Issue 614
Not Enough Memory
Despite upgrade to Version 6.51, where the problem was supposedly fixed, I still cannot load .fbx files from DAZ without a "Not Enough Memory" message.
Files with and without embedded textures sent to feedbacktrackeradmin@reallusion.com
EJ_No_Embed.fbx sent, embedded File to large for e-mail attachment 63,540KB.
Your "Attach Files" will not accept zipped folders.
OS: Windows 8.1
Attachment:
  • Daz_Memory verified 1.JPG
  •  4
  •  3210
Submitted bykplatt
1
COMMENTS (4)
Feedback Tracker Admin 
Hi Keith,

Thanks so much for your suggestion.

We will pass the message to our Developer and Marketing team, your assistance in this matter is greatly appreciated.


Reallusion
kplatt 
Problem "Not Enough Memory" fixed.

Menu Bar - Edit - Preference - Max Real-time Map,

Was set to 8192 x 8192, this uses a LOT of video memory.
Now set to 1024 x 1024, no more error messages, everything works fine, 
even with .fbx files over 100,000KB.

Thank you all for your attention and Patience with me.

Suggest that error message be changed to "Not Enough VIDEO Memory"
to avoid confusion.

Keith Platt
kplatt 
Using the Windows Event viewer I find the following information.
Maybe this useful!

Faulting application name: iClone3DXchange.exe, version: 6.5.1926.1, time stamp: 0x5796d832
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0xc000041d
Fault offset: 0x0000f20c
Faulting process ID: 0xf84
Faulting application start time: 0x01d1ee45362add67
Faulting application path: C:\Program Files (x86)\Reallusion\iClone 3DXchange 6\Bin\iClone3DXchange.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR120.dll
Feedback Tracker Admin 
Hi kplatt,

Thank you very much for your feedback.

We've tried to reproduce the issue as you mentioned, but the FBX file you sent could be imported to 3DXchange v6.51 correctly, please see screenshot - Daz_Memory verified 1.

It would be help if you could provide your PC’s system information to us.
1. Please go visit: http://cdn2.reallusion.com/Feedback-tracker/RLSystemInfoCollector-Windows.zip
2. A file named "RLSystemInfoCollector-Windows.zip" will be downloaded automatically    
3. Find and extract this zip file, then click "RLSystemInfoCollector.exe" to execute
4. Click "OK" when displaying dialog "Please click OK to start collecting system information."
5. After the process is done, click "OK" on dialog "Finish collecting system information."
6. Find "RL_FBT_UserSystemInfo_Windows.zip" and send it to feedbacktrackeradmin@reallusion.com

Your understanding and patience are greatly appreciated.

Reallusion
1