Votes
0
Product:
Character Creator 3
Version:
3.3
Status:
Closed
Issue 7208
Maya 2020.2 FBX Import/ Open crash
Exporting any character I have created from Character Creator 3.3 into Maya 2020.2 causes Maya to instantly crash with a 'failed to save temp' error.
This happens regardless if I export using different settings under the export menu.

FBX viewers (Such as windows 3D Viewer) can open and see the model, even play the animation.

Attached are the default Maya settings from Character Creator, the error message in Maya, & the Autodesk Report Error.
OS: Windows 10
Attachment:
  • Maya Crash Report.png
  • MayaError.png
  • Settings.png
  •  4
  •  2034
BugHeadshotSkinGen PremiumSmart GalleryPipeline (Export/Import)
Submitted byThyHolyJebus77 Aug 31, 2020
1
COMMENTS (4)
ThyHolyJebus77 Sep 30, 2020
Private Comment
Feedback Tracker Admin Sep 18, 2020 
Hi ThyHolyJebus77,

Thanks for your reply.
And I accidentally miss the notification from this thread, and the download link isn't available anymore.
Could you send the link to us again?
I'm sorry about this mistake.

Calvin
Reallusion.
ThyHolyJebus77 Sep 4, 2020 
Hi Calvin,

Thank you for getting back to me.

I have uploaded an FBX that causing my Maya to crash to the link below:

https://drive.google.com/file/d/1WQglQ1NThOYWGE7O9YzA7Xjw749FRZnw/view?usp=sharing

Hopefully, this is just an isolated issue on my end.

Regards,
James Gorman
Feedback Tracker Admin Sep 4, 2020 
Hi ThyHolyJebus77,

Thanks for your feedback!
Could you send one of your FBX files to us?
Because we can't reproduce this issue, please reference to attached image.
You can upload file to cloud service such as Google Drive and attach the download link in your next comment.
Thanks for your help!

Calvin
Reallusion.
Attachment:
  • image_2020_09_04T08_55_23_329Z.png
1