Votes
0
Product:
Character Creator 3
Version:
3.4
Status:
Closed
Issue 7745
Major problems with accessing Hair content in Content Gallery even after hotfix.
After applying the Hotfix, I could install the new Hair content in the Smart Gallery.

However when I'm trying to access the same content in the Content Manager, CC hangs. The same applies to iClone for which I will create a separate entry.

My suspicion is that the SG database is corrupted. I have attached the log file pglog.txt.
OS: Windows 10
Attachment:
  •  3
  •  702
BugContentsSmart Gallery
Submitted byanimagic Mar 27, 2021
1
COMMENTS (3)
animagic Mar 31, 2021 
Some updates:

I could install CC (and iClone) without issue on my secondary system, which is cleaner because it is never used for testing. So I decided to do a fresh install of CC as follows:

1. Completely uninstalled CC3.4 and also Smart Gallery for CC. 
2. Renamed existing CC Template folder to force creation of a new one on reinstall.
3. Used script to reset the SG database (as provided for CC 3.3 beta testing). (I think I rebooted at this point.)
4. Reinstalled CC 3.4, but not yet SG.
5. Result: New hair content can be accessed in Content Manager.
6. Closed CC and installed Smart Gallery.
7. Launched CC, and waited for SG to sync.
8. Result: New hair content can still be accessed in Content Manager.
9. Install free content in SG (as a first step).
10. Hair content can still be selected in CM without issue.
11. Hair content selected in SG can be shown in CM and vice versa.

So this seems to work. I will try the same for iClone.
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