Votes
0
Product:
iClone 7
Version:
7.73
Status:
Not a Bug
Issue 6780
Live Link crashes Unreal & and auto setup doesnt work
I tried to send a character from Iclone to Unreal. In my first attempt, I got many errors and nothing happed but an endless series of UE crashes. Then I created a new Unreal project. In my second attempt, Iclone simply crashed and nothing was sent to UE. In my third attempt, the transfer seemed to work, but Unreal crashed and gave me the error message below. However, now the character seems to be imported in Unreal, but the Auto setup didn't work (although the character got the HQ shaders). See screenshot below.


[2020.04.15-16.59.56:040][ 0]LogInit: Executing Class /Script/UnrealEd.ImportAssetsCommandlet
[2020.04.15-16.59.56:852][ 0]LogAutomatedImport: Warning: DestinationPath has no valid mount point. Assuming /Game is the mount point
[2020.04.15-16.59.56:855][ 0]LogAutomatedImport: Error: Import settings file C:\Users\micha\AppData\Local\Temp\ICLiveLinktemp\import_settings.json could not be found
[2020.04.15-16.59.56:856][ 0]LogInit: Display:
[2020.04.15-16.59.56:856][ 0]LogInit: Display: Warning/Error Summary (Unique only)
[2020.04.15-16.59.56:856][ 0]LogInit: Display: -----------------------------------
[2020.04.15-16.59.56:856][ 0]LogInit: Display: LogAutomatedImport: Error: Import settings file C:\Users\micha\AppData\Local\Temp\ICLiveLinktemp\import_settings.json could not be found
[2020.04.15-16.59.56:856][ 0]LogInit: Display: LogAutomatedImport: Warning: DestinationPath has no valid mount point. Assuming /Game is the mount point
[2020.04.15-16.59.56:857][ 0]LogInit: Display:
[2020.04.15-16.59.56:857][ 0]LogInit: Display: Failure - 1 error(s), 1 warning(s)
[2020.04.15-16.59.56:858][ 0]LogInit: Display:
Execution of commandlet took: 0.01 seconds
OS: Windows 10
Related Issue:   Unreal Auto-Setup Bug (Issue 7009)
Attachment:
  • shaders.PNG
  •  3
  •  2312
Live LinkAuto Setup for UnrealPipeline (Export/Import)
Submitted byMikay² Apr 15, 2020
1
COMMENTS (3)
Mikay² Apr 20, 2020 
Thank you, here is the file:
https://drive.google.com/file/d/1AaJbkNsjleqAKgKiVSf0LYZfFuP53cBu/view?usp=sharing
Feedback Tracker Admin Apr 21, 2020 
Hi Mikay²,

It's not iClone bug,but is Unreal translucent limitation in viewport.You can double-click hair material in Unreal,change Opacity Strength smaller,or check Opacity Multiplier and change bigger.

Molly
Reallusion
Attachment:
  • 36.jpg
Feedback Tracker Admin Apr 20, 2020 
Hi  Mikay²,

Thank you for your feedback.

Please provide your character file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

It's a bug when you close unreal and get a crash report,we will fix in the future.

Your help is highly appreciated.

Molly
Reallusion
Mikay² Apr 15, 2020 
Each time I close unreal, I get a crash report

LoginId:b82a2f4840adec2228bc5481dd5a5aff
EpicAccountId:8e7cb8442bec4ca38c4b84766fae9fa9

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffff

UE4Editor_Core
UE4Editor_Core
kernel32
ntdll
1