Votes
0
Product:
Character Creator 3
Version:
3.3
Status:
Active
Issue 7304
Issues with content that I bought from market place
Dear friends,

I bought Summer Dresses for Ivonne, Rompers for Ivonne, Shorts & Shirts for Robert items. But unfortunately I can not use any of of them


When I try to use them they show as if they are a trial version.

Please find attached images to see the problems as well as image with my inventory list where you can see from it that I bought those items.

Thank you in advance for your help

Best regard, Tanja
OS: Windows 10
Attachment:
  • for R3.png
  • for R2.png
  • for R.png
  •  3
  •  730
Contents
Submitted byst180492 Sep 25, 2020
1
COMMENTS (3)
Feedback Tracker Admin Apr 14, 2021 
Hi Tanja,

You can open a new support ticket to our technical support system. They will help you immediately. 


Sincerely,
Soya
Reallusion
st180492 Feb 1, 2021 
Dear Soya,

thank you for your response. But I still did not resolve this issue

can you help me with it

thank you in advance,
Tanja
Feedback Tracker Admin Feb 1, 2021 
Hi Tanja,

I want to make sure if the response you received from our technical support has solved your problem? If not, did you encounter any difficulties and need our help?

If you have used other methods to solve this problem, you are also welcome to tell us how to solve it. Thank you so much.


Sincerely,
Soya
Reallusion Inc.
1