Votes
0
Product:
iClone 8
Version:
8.32
Status:
Assigned
Issue 11404
Iclone crashing when updating Language
When changing from German to English, Iclone wants to download something, while doing so iClone crashes. When starting new it asks to install an availiable pack, when clikcing it calso crashes.
OS: Windows 10
  •  6
  •  136
Bug
Submitted byK_Digital
1 2
COMMENTS (6)
K_Digital
I have imported several objects and it seems the "black" bug disappeared in IC8,42 CC4,2.

Thanks so far, looking out for the next release.
Feedback Tracker Admin
Hi K_Digital,

You can copy iClone v8.32 to other folder,then update iClone to the latest version.You can use both new and old versions,you can also know if the bug is fixed.Remember, the old and new versions can't be launched simultaneously, otherwise one version can't open Content Manager panel.

Our middle version always adds new features, you can experience them after upgrading to the latest version.

Molly
Reallusion
K_Digital
Hello Molly, thanks for your kind response,

The bug seems to be goone in IC8,42, could you also provide me with a CC4.2 .7z so i can check if its gone in CC4,2 as well. The tracker says Assigned, but not released yet. https://www.reallusion.com/FeedBackTracker/Issue/CC4-4-loosing-Base-Color-Maps-Items-turn-black-or-white.

Updating to 8,42 makes only sense when both applications are updated .

Thank you

K_Digital
Feedback Tracker Admin
Hi K_Digital,

This is CC v4.42 Download link:
https://cdn4.reallusion.com/Character_Creator4.7z

If it still happens in CC v4.42,please provide your project file to us.. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Thanks.

Molly
Reallusion
Feedback Tracker Admin
Hi K_Digital,

We will fix some particle bugs in next version,hope your problem will be solved.

I can't repeat "loosing  base color maps" issue.I upload iClone v8.42 to cloud services,you can download it and try this issue again.If still happens in v8.42,please let me know,and I need more informations from you.

iCone v8.42 Download link:
https://cdn4.reallusion.com/iClone8.7z

Please open iClone 8\Bin64 folder and double-click iClone.exe and try it again.Thanks.

Molly
Reallusion
K_Digital
Hello Molly,

I can not update to 8.42 because important features i am using are broken from 8,4 on. Example: https://www.reallusion.com/FeedBackTracker/Issue/CC4-4-loosing-Base-Color-Maps-Items-turn-black-or-white or certain Partice Effects.

In the beetween time if fixed the issue manually by hacking into the registry, for anyone with the same problem, manually editing the language settings does not help , only a specific registry path haas influence on this without downloading something. 

HKEY_CURRENT_USER\Software\Reallusion\iClone\8.0\LanguageSetting]
"Language ID"="1"
"Language Preference ID"="1"

Where;1=English,2=Traditional Chinese,3=Simplified Chinese,4=Japanese,8=German
Feedback Tracker Admin
Hi K_Digital,

I'm very that the launguage pack data in the background is incorrect for iClone v8.32,please update iClone to v8.42 and try it again.

Molly
Reallusion
1 2