Votes
0
Product:
iClone 7
Version:
7.22
Status:
Released in 7.3
Issue 3983
Iclone crash on startup
Hello

I'd heard about this issue but this time this occurs to me.
the trial version of 7.22 crashes immediately on launch.

"...not working properly "

I attached my system info please help me to figure out why.
I've updated to the latest driver as well. several install and uninstall ... and no success of course.

thank you
OS: Windows 10
Attachment:
  •  10
  •  2824
Bug
Submitted bymirHadi Jul 17, 2018
1 2
COMMENTS (10)
mirHadi Aug 10, 2018 
Hello

That worked!!!!!

I mean It's up, no crashing. 
but of course no plugins and no menus.. no nothing!
Feedback Tracker Admin Aug 10, 2018 
Hi ha.jamshidi,

Can you rename the folder(C:\Program Files\Reallusion\iClone 7\Bin64\Plugin) ,then launch iClone again?

Please tell us the result.

Reallusion
Feedback Tracker Admin Jul 25, 2018 
I have received your files, we will check this issue.

Reallusion
mirHadi Jul 19, 2018 
Hi

I sent the required file via email.
thank you again
Feedback Tracker Admin Jul 18, 2018 
Thank you for your feedback.

Please provide iClone startup log for further checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/uVs6WN

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3983" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1 2