Votes
0
Product:
iClone 7
Version:
7.83
Status:
Closed
Issue 7472
Iclone crash at launch on startup window
Hi,

I use IClone 7 v7.83 on windows 10 Pro 64bits and it always crash on the startup window. I have tried to execute it in Win 7 compatibility mode with admin rights but the issue is the same.

My PC Setup :
Ryzen 9 3950x
64Gb of Ram
Asus Crosshair VIII hero (AMD X570)
RTX 2080 Ti 11Gb drivers Nvidia RTX Studio 457.30 (have try also with Game Ready 457.51).
SSD NVME Samsung 970 EVO 2Tb.

I have tried to uninstall the software and delete all files in AppData, Document and program files, rebooting and it not works.

Can you help me ?

Thank you.
OS: Windows 10
  •  2
  •  705
Bug
Submitted bynicofran1979 Dec 5, 2020
1
COMMENTS (2)
Feedback Tracker Admin Jan 27, 2021 
Hi nicofran,

I have seen your reply in our customer service system that the problem has been solved. So we will close this issue in the FT System. If there are other questions, please let us know any time. Thank you.


Sincerely,
Soya
Reallusion Inc.
Feedback Tracker Admin Dec 7, 2020 
Hi nicofran1979,

Thank you for contacting Reallusion.
I have transferred this issue to our support team. The support will contact you via email and will help you resolve this issue.
Hope this can be sorted out soon.


Soya
Reallusion
1